Questions? Find your answers here!

Returns/Exchanges

Can I return/exchange my purchases?

How do I return/exchange my item?

How long does it take for my return request to be processed?

How will I receive my refund?

Will I be charged a fee for returns?

Payment

What methods can I use for payment?

How do I check if my payment is successful?

Can I cancel or change my order after payment?

Will I get to keep the balance if I do not use the full value of a coupon?

Delivery

Do you offer overseas shipping/delivery?

What are the delivery options?

My parcel hasn't arrived. Who can I contact?

Parcel Issues

I received a defective item.

One of my item(/s) is wrong/missing.