Of course! We aim to offer quality services and products to you. If you are unhappy about the purchases you have received, or have misfitting issues, we are happy to assist you in returns or exchanges. We know how uncertain online shopping can be, especially in terms of clothing fits, and are always open to addressing queries about the cutting and fit of our clothes. Just drop us an email at info@shopkenjo.com

We offer a 1-month Return & Exchange Policy from the date of purchase based on the following conditions:

• Item is in original condition, not damaged, unwashed and in its original packaging with original tags attached.
  
• There will not be any cash refund on your returns and in exchange, we offer to credit you with a return coupon code that can be used for your next purchase within 1 month. Delivery fees, if any, will not be included in this refund.

Email us at info@shopkenjo.com and provide us with the following information:

• Your name and contact number
  
• Product Name
  
• Order ID (Can be found either in the confirmation email sent to you or SMS notification)
• Date of Purchase
  
• Price of the item and if any coupons were used
  
• Reason for the return/exchange
• For returns, you may either cover the postage to send the returned items to us, or drop by our physical outlets or warehouse. However, for exchanges, we will require for you to physically drop by our physical outlets or warehouse. 

Kindly give us at least 3 working days to process your request.

Please allow us at least 3 working days to process your request.

We do not offer customers cash refunds but in exchange, we will either credit you points in your account or send you a gift coupon amount equal to the value of the returned product.

Returns will be made physically at our retail store or warehouse (both in east area of Singapore), hence no fees will be charged. Please email us at info@shopkenjo.com if you are unable to physically visit our retail store or warehouse, and we will try our best to accommodate your requests.